Hello WE, first off apologies for the issues and bad experience caused.WhateverEd wrote: ↑Mon Aug 01, 2022 6:30 pm Just tested out a new OXI One and Oxi Pipe, and there are some hardware issues (probably returning my Pipe, haven't decided on the One). First, one of my gate outputs on the Oxi One simply doesn't work (check the OXI bug forum, I'm not alone). That's not a killer for me as there are 8 gate outputs. However, the Oxi Pipe, which connects to the Oxi One via a mini HDMI cable (supplied), has some issues with random gates not working (put the mini HDMI in again, and the set of random not working gates changes, so it is the cable jacks and not the jacks on the Oxi Pipe that create the problem). Suggested fix is to try a different cable. I did, and a different random set of gates didn't work. With the mini HDMI cable connected, I picked up the OXI One and then set it back down, and the set of random non-working gates changed (so simple cable tension in one of the HDMI cable sockets seems to be the issue). I have a third mini HDMI cable coming tomorrow, if that doesn't fix the issue, back goes the Oxi Pipe.
I would like to mention the fail ratio of the first batch was under 4%. I think it’s a very good number for our first product!
We certainly test every single unit but despite that, problems occur. In this second batch some units presented malfunctioning gates after they were tested, shipped and the first hours of use. A metallic part of the jack is put in contact with the chassis with the pressure. This took us by surprise because it didn’t happen in a single unit out of the 600+ of the first batch. We used the same components.
Once identified, we added an extra insulation layer and the problem got solved. Your unit might be made before this measure was applied. It doesn’t happen to all units.
Your OXI One has 1 year warranty so any issue will be solved by us. Please reach us by email and let us know the SN of your unit!