SD card not seen by Utune

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secretmusicuk
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SD card not seen by Utune

Post by secretmusicuk » Tue Apr 13, 2021 7:42 am

Hi all !
I was a very happy user of the Utune, until it stopped reading the SD card. It is now stuck on 12tet, and doesn't let me access any folders on the card when trying to load another scale. I checked the card on my laptop, all the contents are there and there are apparently no "issues" with it. I've also tried all kinds of power cycling with and without the card, but no results. Any indication on what to do next ?
Thank you !

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tubbutec
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Re: SD card not seen by Utune

Post by tubbutec » Tue Apr 13, 2021 3:39 pm

Hi,
interestingly we have another user with the same problem who will send in their module in the next days. Not unlikely that we'll know more soon about this sort of issue.

Something you could try to help understand this: If you put a firmware file on the SD card and perform an update as described here:
https://tubbutec.de/%c2%b5tune-updates/

Does that work?
Does another SD card work? (Formatted as FAT)

thanks

secretmusicuk
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Posts: 47
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Location: london

Re: SD card not seen by Utune

Post by secretmusicuk » Wed Apr 14, 2021 6:42 am

Hi, thank you for the reply !
I did upgrade to the latest firmware version using the SD card, without an issue. I will try with a different card today, and report back !

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tubbutec
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Re: SD card not seen by Utune

Post by tubbutec » Mon Apr 19, 2021 7:52 am

thank you!

secretmusicuk
Learning to Wiggle
Posts: 47
Joined: Mon May 18, 2015 2:53 pm
Location: london

Re: SD card not seen by Utune

Post by secretmusicuk » Mon Apr 19, 2021 8:37 am

Hello !
Reporting back with more test results. I have tried 2 different SD cards, FAT formatted, and they both aren't showing any folders when trying to select a scale to load. As mentioned, I successfully installed the newest firmware from the original card.
Hoping for some resolution for this :)
Thank you.

secretmusicuk
Learning to Wiggle
Posts: 47
Joined: Mon May 18, 2015 2:53 pm
Location: london

Re: SD card not seen by Utune

Post by secretmusicuk » Thu Apr 22, 2021 10:21 am

Any help / advice on how to proceed ? this is my only quantizer, and it broke after a month. I would have hoped for some reaction to this, but emails are staying unanswered.

secretmusicuk
Learning to Wiggle
Posts: 47
Joined: Mon May 18, 2015 2:53 pm
Location: london

Re: SD card not seen by Utune

Post by secretmusicuk » Wed Apr 28, 2021 7:02 am

Hi !
Any help available ? I keep writing emails, my quantizer is still non operational. Shall I just move on ?

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tubbutec
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Re: SD card not seen by Utune

Post by tubbutec » Fri Apr 30, 2021 9:16 am

Just took us a bit of time to get working on this. Sorry for the wait.
Should be fixed with 2.07:
https://tubbutec.de/%c2%b5tune-updates/

secretmusicuk
Learning to Wiggle
Posts: 47
Joined: Mon May 18, 2015 2:53 pm
Location: london

Re: SD card not seen by Utune

Post by secretmusicuk » Fri Apr 30, 2021 11:17 am

Hi all
Thank you for this new firmware, it has fixed my issue !
I appreciate the effort you put into fixing this :)

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