Disting EX dual mode algorithm stuck, functions normally in single mode

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skxdlxx
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Disting EX dual mode algorithm stuck, functions normally in single mode

Post by skxdlxx » Thu Apr 01, 2021 11:49 pm

Hello! My problem is as described above - the left side algorithm is stuck (Clock) and can't be changed besides the top level setting. Im able to switch over to single mode etc no worries. I've tried flashing new firmware, resetting settings etc. Perhaps i'm missing something simple? :hmm:

Here is a video: https://www.dropbox.com/s/noosw0os96jyx ... 9.MOV?dl=0

Thanks!

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os
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by os » Fri Apr 02, 2021 2:43 am

How odd.

If you can get to single mode though, switching from there to dual mode will take you back to A-1 (Adder) on both sides, will it not?

skxdlxx
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by skxdlxx » Fri Apr 02, 2021 3:13 am

os wrote:
Fri Apr 02, 2021 2:43 am
How odd.

If you can get to single mode though, switching from there to dual mode will take you back to A-1 (Adder) on both sides, will it not?
At first, no - it would take me back to clock on the Left side. Only after I saved a preset in single mode and restarted did it return me to A1. The left side is still exhibiting the same behaviour however, but now on adder instead of clock

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os
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by os » Fri Apr 02, 2021 3:18 am

I can't imagine how that is happening, since the encoder clearly works OK, if you can access the menu.

You're not sending a MIDI program change or something are you?

alisancan
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by alisancan » Fri Apr 02, 2021 4:04 am

At first, no - it would take me back to clock on the Left side.

Thanks.

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os
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by os » Fri Apr 02, 2021 4:12 am

Sorry, are you the same person?

skxdlxx
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by skxdlxx » Fri Apr 02, 2021 4:25 am

Well that was weird - no they aren’t me. Not sending any midi

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os
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by os » Fri Apr 02, 2021 4:29 am

Which firmware version is this?

skxdlxx
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by skxdlxx » Fri Apr 02, 2021 4:41 am

1.7.2, I tried going back to 1.7 as well but no change. It didn’t start to occur after an update or anything

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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by os » Fri Apr 02, 2021 6:02 am

Weird. Are the encoders behaving as expected in single mode?

skxdlxx
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by skxdlxx » Fri Apr 02, 2021 6:07 am

Yes everything works well in single mode - I don’t recall any algos that require push and turn on the left encoder anyway

Another thing to note is I can’t access the algorithm menu or anything on the left side with encoder pushes

skxdlxx
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by skxdlxx » Sat Apr 03, 2021 12:50 am

os wrote:
Fri Apr 02, 2021 6:02 am
Weird. Are the encoders behaving as expected in single mode?
Hi Os, just an FYI - I took the module back in to the store I purchased it from and exchanged it for a new one. They'll likely take over from here, if you need any more details i'm happy to share

Thanks for being so responsive!

dustin
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by dustin » Tue May 04, 2021 2:45 pm

Hi "os" I'm having the same issues with my Disting EX but it's the opposite side, encoders V and R that are acting up in Dual Mode for me. It's heartbreaking as I LOVE this module so far (and need a second one soon - great work!).

Everything functions as expected in single mode. But in dual mode the push turn that is needed on the V encoder to change algorithm or parameter, for the right side, isn't registering (locking me in A1 Adder and only being able to change Sum Mode). However pushing in both encoders does pull up the menu as expected and everything seems to work as expected in Single Mode. Also in Dual Mode pushing the V encoder only makes the "1: Sum Mode" go full screen where pushing the P encoder cycles between different view in full screen mode.

I believe it's behaved this way since I got it. I tried resetting settings in the menu (thinking maybe I set it to some weird mode or something) the behavior didn't change.

Unfortunately my local dealer doesn't have any other Distings in stock so I purchased this one from a store online and had it shipped. Any ideas how we may be able to fix this? Like "skxdlxx" I've tried changing firmware to and from 1.7.2 and 1.7 (and the V button that appears not to work in Dual Mode works fine when changing firmware). Please let me know if there's anything I can try as shipping it back to the store will likely be costly. Thanks in advance for any help you can provide. :)

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os
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by os » Wed May 05, 2021 2:09 am

Could you try reverting to firmware 1.5? Though I'm not optimistic that will change anything.

dustin
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by dustin » Wed May 05, 2021 3:23 pm

os wrote:
Wed May 05, 2021 2:09 am
Could you try reverting to firmware 1.5? Though I'm not optimistic that will change anything.
Just tried.. same results. Is there anything else I can try or test?

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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by os » Thu May 06, 2021 5:36 am

Please try this beta:
https://github.com/expertsleepersltd/is ... a3.hex.zip

Under Misc->Tests I've added 'Test Encoders', which gives a very simple display of whether the module thinks the various buttons are pressed or not. Please could you see what it says for your module?

dustin
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by dustin » Thu May 06, 2021 3:00 pm

os wrote:
Thu May 06, 2021 5:36 am
Please try this beta:
https://github.com/expertsleepersltd/is ... a3.hex.zip

Under Misc->Tests I've added 'Test Encoders', which gives a very simple display of whether the module thinks the various buttons are pressed or not. Please could you see what it says for your module?
Thank you! So it looks like P, V, and L all work going from 0 to 1 when pressed down. R however appears to be stuck on 1.

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os
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by os » Fri May 07, 2021 2:19 am

OK, that would explain the behaviour you're seeing.

We'll need to get it fixed. Email me and we'll discuss options.

lwickstr
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Re: Disting EX dual mode algorithm stuck, functions normally in single mode

Post by lwickstr » Sun May 09, 2021 1:41 pm

hello - i just got my disting Ex and am having exact same issue; cannot use right algorithms using any firmware version.

i downloaded the above 1.8beta and ran the encoder tests and the R1 is always set, so i presume i have identical HW problem.


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